Observations

When the product is already in the market and if you want to improve the product, the stakeholders who can provide the input is users. Unfortunately these users may not be able to express the requirements or reluctant to provide the requirements. In this situation, better to use the technique called Observations. Here you just watch how they are using the product or the process. Through this you should be able to collect lot of information.

This is also called as “Job shadowing”

Observations technique is used under the process Collect Requirements.